Terms  & Conditions

Please view our ‘Terms & Conditions’ bellow

Last updated: 14/04/2026

Henderson Building Wash and Pest Control – Standard
Terms and Conditions
1. Acceptance and Terms
Unless otherwise agreed in writing, the following are the terms that apply to the delivery of the services by Henderson Building Wash and Pest Control (“Us” or “We”). The terms of this agreement as detailed in these terms and in the quote/order you submitted constitute the complete agreement between you and us for the delivery of the services
and supersede any previous verbal or written agreement. To the extent there are any inconsistencies, the terms in the details in the quote take precedence over these terms.
2. Payment Terms
• We reserve the right to undertake a standard credit check before delivery of the services and quote.
• If indicated in the quote, an initial deposit of the relevant percentage recorded in the quote of the total price for the services is payable before the delivery of the service and quote.
• Invoices will be delivered either on completion of the services or, when the delivery of the services extends beyond one-month, interim amounts will be rendered monthly for all work completed and disbursements incurred during that month.
• You agree to pay for any disbursements we incur in relation to the delivery of the services. You authorise us to incur up to $500 plus GST of disbursements on your behalf without your prior approval. If we do or are likely to incur charges, more than this amount, we will obtain your prior approval.
• Accounts are to be paid by cash, credit card, or automatic payment and are due on receipt unless otherwise specified.
• An invoice will be emailed to you at the email address you supplied when you requested the services. You are responsible for ensuring that your contact details are correct.
• If payment is not made in full by the due date, we are entitled to charge you interest on the unpaid overdue balance at the rate of 1.5% per month from the due date until all outstanding amounts have been paid.
• We reserve the right to withhold any plans or documents or delivery of the services at any time should you not meet these payment terms. Continuation of services will be at our sole discretion.
• Any unpaid amounts will be forwarded to a third party for collection, and you agree that you will be responsible for any price associated with such action. You agree to indemnify us for any expenses incurred, including solicitor/client costs in the recovery of any monies you owe to us.
3. Estimates and Quotations
• Where we provide a quote for the price of the services, this quote is valid for 14 days. Where it is not possible to provide a quotation, an estimate will be given if required. An estimate is subject to variation by us. Where possible, we will advise you of any variation to our estimate prior to undertaking the services.
• All prices and fees quoted by us for the delivery of the services are exclusive of GST and disbursements.
• All prices and fees quoted by us are correct at the time they are published. Subject to the terms of these standard terms, we reserve the right to alter our prices at any time.
• Any third-party fees or charges we advise you of, including disbursements, are subject to change without notice. Where a third party increases its fees or charges for the time, we advise you of the cost to the time that the cost is incurred, we will pass such increases on to you.
• If you decide not to proceed with the services through to completion, all work done and payments for disbursements incurred on your behalf remain chargeable.
4. Delivery of the Services
• All materials, recommendations, and plans we prepare are subject to the availability of those materials and equipment. If for any reason any particular materials or equipment are not available, we will endeavor to notify you of the non-availability and discuss alternatives with you.
• Unless otherwise agreed between parties, we will perform the services in the normal working hours. We will provide services to you outside of normal working hours that are best suited to your particular site.
• We rely on favorable weather conditions to perform certain services.
5. Variations
• You may request a variation to the services in writing. Where we consider that these instructions or any other circumstance constitutes a variation to the services, we will notify you as soon as practicable and advise of any change to the price of the services as a result and will not proceed until you or your agent are happy with the same.
• If particular materials are not reasonably procurable, we may substitute other materials of a similar quality and nature. We will consult with you before making a substitution. The cost of any substitution will be in addition to the price of the
services.
• You acknowledge that the price quoted or estimated by us for the delivery of the services may vary as a result of physical conditions that were unforeseen where it was not reasonable for us to have foreseen them at the time of providing the quote for the services. Unforeseen physical obstructions on the property, unforeseeable
health and safety considerations, and/or weather conditions at the premises where the services are to be provided. In the event we encounter unforeseen conditions, we will notify you and advise you of any increase in the price for the services resulting from these. You will have the right to notify us you are not proceeding if you do not accept those variations.
6. Limitation of Liability
• Where the goods and/or services supplied pursuant to this agreement are supplied for the purpose of a business, then the provisions of the Consumer Guarantees Act will not apply.
• We will take all reasonable care to ensure that the services and any materials and equipment used in the delivery of the services are fit for the purpose for which they have been designed, but we are not responsible for factors and circumstances beyond our control.
• There may be changes in the look or coloration of the underlying building or materials once any foreign matter or dirt is removed as part of the cleaning process. While we will do our utmost to ensure that any materials or equipment used in the delivery of the services are consistent/appropriate and meet description, there are times when this is out of our control, and we will not be responsible for any such aesthetic changes or inconsistencies following cleaning.
• You acknowledge that the services and recommendations we provide are based on the information you provide to us. You agree that:
• a. Any information we provide to you is information only, and not advice.
• b. You will ensure that the information you provide is complete, accurate, and up to date. If you are uncertain about what information to provide in response to our questions, you will seek appropriate advice from a third party of your choice.
• c. You will ensure that the information you provide is complete, accurate, and up to date. If you are uncertain about what information to provide in response to our questions, you will seek appropriate advice from a third party of your choice.
• d. We are not responsible for checking the accuracy, relevance, or completeness of any information you provide.
• e. You will provide us with your full and accurate contact details, and you will keep those contact details up to date.
• You are responsible for providing reasonable access and our reasonable use of your utility services such as electricity and water. If we incur any additional costs in accessing and using such utility services, we may charge those costs to you. You indemnify us for any expense, loss or claim arising out of any damage to any utilities or any other property arising from your misdescription or failure to advise the location of such utilities accurately.
• We accept no liability where, in our reasonable opinion, any materials provided have been misused in any way or poorly maintained. To the fullest extent permitted by law, we accept no liability whether statutory, in contract or tort (including negligence), or howsoever to you for any physical, or special damage, direct loss, indirect loss, economic loss of costs including legal and solicitor/client costs caused or contributed to by us in respect of the delivery of the Services or any quotation or estimate given.
• In the event of plant failure or issues associated with any part of the Services, you must advise us in writing within two weeks of the completion services performed or materials and equipment used in the delivery of the Services are appropriate, we accept no liability for any damage or dissatisfaction with the Services after two weeks from the completion of the Services.
• At all times, our liability is limited, at our option to:
• a. Replacing the Services; or
• b. Subject to clause 6, refunding you for the Price.
• The maximum liability if any, whether in contract, tort or otherwise, in relation to claims, damages, liabilities, losses or expenses, shall be the value of the Price exclusive of GST and Disbursements with a maximum limit of $50,000.
7. Privacy Act
• You hereby accept and agree that as a condition of trade we may and are authorised to seek and obtain information on your customers from credit and other agencies and in the case of debtors to provide details of such to our credit and debt collection agencies.
• We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
• We may disclose your personal information as required by law.
• You may request details of your personal information that we hold, and ask us to correct it, at any time.
8. Resolution of Disputes
• If a dispute arises under this agreement, by discussion and negotiation, the dispute must be submitted to mediation on terms and a mediator agreed on between the parties, or in default of agreement, to be nominated by the president of the New Zealand Law Society PROVIDED HOWEVER that either party has the right to refer any dispute to the Disputes Tribunal for determination in which case the total amount in respect of which any order of the Tribunal is sought will not exceed $30,000.
9. General
• If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
• If any term of this agreement is illegal, invalid or unenforceable for any reason whatsoever including, but without limitation, legislation or other provisions having the force of law or any decision of any court or other body or authority having jurisdiction, such term will be deemed to be deleted from this agreement on condition that if either party considers that any agreement it may give notice in writing to the other to terminate this agreement immediately.
• Unless any provision in this agreement expressly provides otherwise, these terms do not confer any rights on any class of person who is not a party to it.
• We may delay delivery of the Services due to force majeure conditions including but not limited to war, riot, civil commotion, insurrection, embargo, prevention from or hindrance in obtaining any raw materials, or other supplies, labour disputes of whatever nature and any other reason beyond our control.
• In these terms:
• Price means the Price and amounts payable for the Services as detailed in the quote;
• Disbursements means any materials, equipment or third-party charges for example delivery fees, dumping fees, specialist equipment hire, etc. incurred or required to enable us to complete the Services;
• Services means the services we have agreed to deliver to you as detailed in the quote;
• We/our/us means Henderson Building Wash and Pest Control, our employees, agents and people acting on our behalf;
• You, means the customer as detailed in the attached quote.